My Best Friend

 My Best Friend Dissertation

Skills used when interacting effectively


Skills employed when communicating effectively

Powerful communication requires a series of features to guarantee that conversation is successful among both the service user and the care member of staff. Care workers need to provide their total attention and insure they are able to send and receive text messages to the assistance user. There are a few skills that care personnel need to learn about to insure which the way in which that they communicate with the service users is effective and successful. There are several communication abilities such as tempo, clarity, representation, paraphrasing, assertiveness etc . I will be explaining in more detail four with the skills which in turn care employees need to use when talking about something with service users. Open questions- Open questions in if the care employees askes the service consumer a question which usually requires a more detailed long response from the services user this is certainly perfect if the care staff member needs to gain some information on the services users feelings and thoughts. An example of an open question " What do you feel about our new Zumba dance classes inside the care residence? ” Shut down Questions- Shut down questions would be the complete opposite of open queries as the format of the question is always to obtain short straight answers from the assistance user and doesn't want much detail in the response. An example of a closed question is " Do you want a cup of water Marie, it's quite warm outdoors today? ” Tone- the tone in which the care personnel talks to the service user may vary for the circumstance and theme of the conversation but is also a very crucial part of conversation as it enables the services user to comprehend by how you say a thing if you are angry or becoming sarcastic and so forth This is an extremely dangerous issue as sometimes can be browse wrong plus the service customer might feel that you intended it within a completely different approach than what you intended. Empathy- To see the service users point of view and have...